Simple, Transparent Pricing

Yes - you can change your plan at any time from your Settings page. When upgrading, you'll be prorated for the remainder of your billing cycle. When downgrading, the change takes effect at the start of your next billing period.

We accept all major credit and debit cards (Visa, Mastercard, Amex) through Stripe. For enterprise billing arrangements, contact us at support@faqai.app.

No. Paid plans do not include a time-limited free trial. The Free plan is a permanent plan with its own limits. Choosing Basic, Starter, or Professional starts a paid Stripe subscription. Checkout does not set a trial period.

The 30-day money-back guarantee covers the first subscription charge on an account, whether that charge is monthly or yearly. Email support@faqai.app from the account email address within 30 days of that successful charge. You do not need to give a reason. We cancel the subscription and submit a full refund of that charge to the original payment method within 5 business days. Your card issuer may take about 5 to 10 business days to show the refund. The account returns to the Free plan. Documents remain subject to the Privacy Policy. The guarantee does not cover a later renewal charge, a charge that is more than 30 days old, an overage page pack that has already been used, or a second money-back request for the same account. You can cancel before the next renewal. We may refuse or reduce a refund where the account was used to take a paid export quota and then reverse the payment. Nothing in this guarantee limits a mandatory consumer cancellation right that applies to you.

You'll receive a notification when you approach your limit. Once reached, you can purchase overage page packs for immediate access, wait for your pages to reset at the start of the next billing period, or upgrade to a higher plan.

Each document you upload consumes pages from your monthly quota based on its actual page count. A 10-page PDF uses 10 pages from your quota. For non-PDF files (DOCX, TXT, MD), pages are estimated at 300 words per page (minimum 1 page). You can choose to generate a Summary, FAQs, or a full RAG Dataset when uploading. Pages are consumed once per document - paid plan users can generate additional output types from the same document at no extra page cost. Free plan users can generate one output type per document. File size limits vary: Free - 5 MB, Basic - 10 MB, Starter - 15 MB, Pro - 25 MB. Note: OCR pages for scanned PDFs are counted separately from your regular page quota — see the OCR FAQ below for details.

Ingesting a website URL is metered the same way as a text file: pages are estimated from the extracted content at 300 words per page (minimum 1 page). When you crawl a whole site, each page is metered by its own extracted content, and the number of pages we crawl is capped per plan — Free 5, Basic 50, Starter 150, Pro 500 pages per crawl. We reserve an estimate up front and reconcile against your quota after extraction, so you're only charged for content we actually read. Crawling reads static HTML only and honors the site's robots.txt.

If you need more pages mid-cycle, paid plan users can purchase overage packs (1,500 / 5,000 / 10,000 pages) as a one-time payment. These pages are available immediately and last until the end of your current billing cycle.

Yearly plans are billed once per year. Basic is $79 (save $29 versus twelve months at $9). Starter is $190 (save $38, equal to two months at $19). Professional is $390 (save $78, equal to two months at $39). The savings are not the same on every plan.

Yes. Yearly subscribers receive the same monthly page quota as monthly subscribers (Basic: 1,000 pages/month, Starter: 2,000 pages/month, Pro: 6,000 pages/month). Your usage resets every month - you do not receive the entire annual quota upfront.

Yes - you can switch billing intervals at any time from the Stripe billing portal, accessible via your subscription settings page. When switching from monthly to yearly, you'll be charged the prorated annual amount.

FAQai automatically detects scanned (image-based) pages in your PDF and processes them using vision AI to extract text. Each scanned page counts against a separate monthly OCR page budget — not your regular page quota. OCR budgets by plan: Free — 0 pages (OCR not available), Basic — 100 pages/month, Starter — 300 pages/month, Professional — 1,000 pages/month. If your PDF contains a mix of text-based and scanned pages, only the scanned pages consume OCR budget; normal pages use your regular page quota as usual.